Service

How Can We Help?

Have a question or need assistance with your BLU3 product? We're here to help!
After reviewing our service and repair policy below, please fill out the form and our team will be happy to assist you. Whether you're looking for troubleshooting guidance, have a service request, or simply want to get in touch, we're ready to provide the support you need.

Type of Service: *

Purchased from:

Direct
Amazon
Dealer
Individual Seller

Product Type *

Purchase Date

Name *

First

Last

Email *

Phone *

Serial Number *

Address

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Country

Image upload

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Dealer Name:

Please provide a detailed description of the reason for this submission (e.g., service request, return request, troubleshooting assistance). This information will help us better understand and address your specific needs. *

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BLU3 Product Service and Repair Policy

Thank you for choosing BLU3 for your diving adventures. To ensure a smooth and transparent service experience, please review the following information before sending your product to our service center.

Shipping Costs

All users are responsible for shipping costs (including any duties and taxes) when sending products to and from BLU3 or any authorized service center.
We recommend using a trackable service and proper packaging to prevent damage in transit.

Initial Inspection

Once received, our technicians will perform an external inspection.

If the issue can be identified externally, we will provide an estimated repair cost.

If it cannot be determined from external inspection, the product will be disassembled for further assessment.

Disassembly is required for proper evaluation and ensures that your product meets our performance and safety standards before being returned.

Testing and Repair Policy

For safety and liability reasons, once a unit is disassembled, it will not be returned unassembled or in a state that fails to meet our testing requirements.
Products must be fully repaired, tested, and confirmed to meet operational standards before being returned.
Products that are beyond repair may be replaced or credited at BLU3’s discretion.

Payment

If the product is repairable, an invoice will be sent. Repairs will only begin once payment is received in full.
Products will not be shipped back until payment is settled. If the product is deemed non-repairable, BLU3 may offer a discounted replacement option.

What to Send

Send only the dive system (with hose, harness unit, and backpack if applicable).
Do not include accessories, batteries, or personal items. BLU3 and its affiliates are not responsible for items not listed in the service form.

Box Markings

If reusing packaging, remove any old labels or markings. Clearly write the Serial Number of your dive system on the outside of the box to help us process your service efficiently.

Shipping Authorization

Please contact our support team before shipping your unit to receive authorization. Unauthorized shipments may result in delays.

Questions or Concerns

Our team is here to help. For assistance or clarification, please reach out to
support@diveblu3.com

Final Note: Our goal is to get you back in the water as quickly and safely as possible. We appreciate your patience, understanding, and trust in BLU3 products.